Returns and Exchange
FAQs
How do I exchange a product?
- Products can be exchanged within 1 month of purchase, provided they are not heavily used. Simply contact our customer service at CustomerService@WalkandThread.com, and we will guide you through the process.
What is the process for claiming warranty?
- In case of a warranty claim, please contact our customer service with your order details and a description of the issue at CustomerService@WalkandThread.com. We will assist you through the warranty claim process.
Can I get a refund on my purchase?
- Refunds are only offered in cases of quality issues. If you believe your product has a quality issue, please contact our customer service for assistance at CustomerService@WalkandThread.com.