Returns and Exchange

FAQs

How do I exchange a product?

  • Products can be exchanged within 1 month of purchase, provided they are not heavily used. Simply contact our customer service at CustomerService@WalkandThread.com, and we will guide you through the process.

What is the process for claiming warranty?

  • In case of a warranty claim, please contact our customer service with your order details and a description of the issue at CustomerService@WalkandThread.com. We will assist you through the warranty claim process.

Can I get a refund on my purchase?

  • Refunds are only offered in cases of quality issues. If you believe your product has a quality issue, please contact our customer service for assistance at CustomerService@WalkandThread.com.