FAQs

• Our accessories are crafted using high-quality, durable materials like organic cotton, leather, and stainless steel to ensure the utmost comfort and longevity.

• We offer a variety of sizes and styles to accommodate a wide range of breeds. Check the product descriptions for sizing information to ensure a comfortable fit for your pet.

• We provide a sizing chart and measuring guidelines on our website to help you select the right size. If you need further assistance, feel free to contact our customer service.

• Care instructions vary by product and material. Each product page on our website provides specific care guidelines to help maintain the longevity of your purchase.- Currently, our products are sold exclusively online through our website. We offer fast, reliable shipping to make your shopping experience as convenient as possible.

• Shipping times vary depending on your location. We aim to process and ship all orders within 2-3 business days. You can find more information on our Shipping and Delivery page.

• We offer a 30-day return and exchange policy for items in their original condition. Visit our Returns and Exchanges page for more information on how to process a return.

• Yes, we offer elegant gift wrapping and personalised packaging options for a small additional fee. You can select these options at checkout.

• Click on the "Create Account" link in the top right corner of our website and follow the prompts to set up your account. Creating an account will allow for a faster checkout process and order tracking.

• We're here to help! Contact our customer service team via email at customerservice@walkandthread.com. Our team is available Monday through Friday from 9 am to 5 pm.